Damages: Unfortunately damages sometimes happen. It is of the utmost importance that any damages are reported to us as soon as possible and not later than 10 days from receipt. If you intend to store an item for later use you MUST unpack it and examine for possible hidden damage. No claims will be accepted by shipping companies after 10 days. Also - see the warning above (under Shipping) about not signing on receipt without examining each item carefully.

Returns for other reasons must be made within 30 days, freight paid, and with an appropriate RAN. The goods must be in the original packaging and be in re-saleable condition. You will be refunded or credited minus the shipping charges and manufacturer / vendor re-stocking fees of 25% or a minimum of $20. This fee will be reduced to 15% if an order is made for replacement of equal or greater value. Shipping charges we incurred to ship "Free S/H" items will also be charged back to you.

Minimum order items and some others may not be returned. Please inquire if the goods you order are returnable and carry a re-stocking fee.

Cancellations: Custom, Special Order and Made-To-Order goods may not be cancelled after three days.  Ship time indicated for any product item is based on information supplied by the manufacturer / vendor and often represents "typical" turnaround time. However, products, if available, may ship immediately or before the "typical time" indicated. Goods already shipped may not be cancelled.

Made-To-Order, Custom & Special Orders: Many of our products/services are unique and are manufactured specially and are not returnable. A custom or special order may not be cancelled after three days. After production has begun, changes to custom orders are usually not possible and can only be made at the discretion of the manufacturer/artisan and may incur additional charges.

Minimum Orders: Due to the high cost of order processing, there is a minimum order value for low priced items of $40 + s/h.
Multiple quantity of the same item or different items of the same brand may be selected to reach this minimum.  Minimum Order items are not returnable.

Product Image Disclaimer: Due to the variances in computer monitors and the various settings to brightness and contrast that users may adjust their monitors to, we cannot guarantee with any certainty that the color represented in a product image on your monitor is exactly as it appears in the physical world.

Errors and Omissions: While we do our very best to insure that the pricing and product information on our website is accurate, occasionally typographical and informational errors do appear. We apologize for any inconsistency, but reserve the right not to fulfill orders based on incorrect pricing or information.

Privacy: We will not disclose your name (and other private details) to anyone else. We will send you occasional  newsletters, via email and/or snail mail. At your request, we will remove you from our mailing list